Nouria Energy
  • Worcester, MA, USA
  • Salary
  • Full Time

Nouria Energy Corporation is one of largest privately held companies in the fuel distribution industry.  Our company conducts business at over 140 location across the entire New England Region. We operate convenience stores with fuel, car wash network and quick serve restaurants under our own brand as well as Dunkin Donuts, McDonald's and Subway. We also take pride in our Lil Mart, J&S Oil, FL Roberts and Golden Nozzle brands. For almost 30 years, Nouria Energy has been dedicated to providing our customers with superior-quality service. We are in the midst of the rapid expansion, which presents a number of opportunities to grow with the company in the field and corporate levels. 

Currently we are seeking a qualified IT Support Specialist. This is an entry level position, requiring proficient computer skills, previous help desk type of experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.     Responsible for providing technical support, laptop, desktop, printer, and network connectivity issues as well as applications throughout the Nouria Energy Corporate and Retail Enterprise. Install, manage and support various Windows operating systems, applications used by corporate and retail staff

Work daily with retail field operations to support various hardware and software (POS, desktop/laptops, basic networking, MS Office, operating system, phones, etc.).

Escalate issues to vendor support as needed and follow through to resolution.

Develop written IT protocols under the direction of the IT Manager.

Key role in ad hoc IT projects and initiatives.

This position mainly based in corporate office but will involve approximately 25% local travel to retail facilities (ME, NH, MA area).

Qualifications IT Associates, Bachelor's degree or IT Certification

1 to 3 years' experience in the Helpdesk, Customer Service or similar environment

Strong knowledge of installing, testing and maintenance of computer hardware, software, operating systems, peripherals and local and wide area network (LAN/WAN).

Proficiency in Windows operating systems (server 2008/2012, Win 7/8), active directory management, group policy and remote desktop services.

Basic knowledge of network monitoring tools and concepts, TCP/IP and routing protocols.

Basic knowledge of SQL queries, database and reporting tools

The physical requirements associated with this job for lifting up to 30 lbs.

Knowledge of PCI-DSS and working experience in retail industry preferred but not required.

A+, N+ and MCP Certification preferred.

Effective Communication Skills

Sound problem determination skills and ability to make sound decision based on logical reasoning

Ability to work in a fast paced & high volume environment

 

The company offers a competitive compensation and benefits program including annual performance bonus, 401K Plan, and great work environment. 

Nouria Energy
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