Nouria Energy
  • Worcester, MA, USA
  • Full Time

POSITION: IT Field Support Specialist-Regional

Nouria Energy is looking for an IT Field Support Specialist to join our team. In this role, you will be providing direct technical support to our store & carwash systems. This includes taking ownership for IT issues, ensuring the appropriate escalations, and assist in determining the root causes of IT issues are understood and addressed.


  • Install, manage and support various windows operating systems, business applications, network connectivity, etc.
  • Provide support for retail location hardware, software and networking issues.
  • Escalate issues to vendor support as needed and follow through to resolution.
  • Install and repair hardware including PCs, peripherals, POS systems, network devices, cabling, access points, etc.
  • Work independently, handle multiple tasks, prioritize, and meet deadlines
  • May require work during non-business hours including weekends and holidays and on-call responsibility assigned by manager.
  • Direct clients through diagnostic procedures to identify and resolve errors.
  • This position mainly based in Western Massachusetts area. Will involve 90% local travel to retail facilities (ME, NH, MA area).


  • Associates degree in a related technical field or equivalent certification.
  • Strong knowledge of installing, testing and maintenance of computer hardware, software, peripherals.
  • Proficient in Windows operating systems, office software & network technologies including experience in troubleshooting techniques.
  • The physical requirements associated with this job for lifting up to 40 lbs.
  • Desire multi-tasking and Problem-solving skills.
  • Working experience in retail industry strongly preferred.
  • Possess valid driver's license and clean driving record.
Full Job Description
Nouria Energy
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